Free doorstep delivery by J&T Express for purchases of $60 and above.

Dear users,

We understand that counterfeit versions of The Ordinary products are increasingly prevalent. Especially in a time when major authorised retailers of The Ordinary are facing restocking issues, many are likely to turn to alternative channels of purchase such as ourselves, but are concerned about the authenticity of the products.

We would like to take this opportunity to reassure you that we take steps to perform the necessary due diligence when procuring our products. It is also this very reason why we can be awfully slow in expanding our brand range.

Below, we've prepared a pictorial FAQ for The Ordinary products that you may find useful.

Yi Hui and Christine