We remain operational during this period. Click here for more details and upcoming restock info.
Free doorstep delivery by J&T Express for purchases of $60 and above.

Update

27 Jun 2020, Saturday, 10.30am (Singapore Time)

Next Major Restock

  • Korean Brands - Estimated End-June Early-July
  • The Ordinary - Estimated 1-5 July
    • "Buffet" - 30ml
    • 100% Cold-Pressed Virgin Marula Oil - 30ml
    • 100% Organic Cold-Pressed Moroccan Argan Oil - 30ml
    • 100% Organic Cold-Pressed Rose Hip Seed Oil
    • 100% Plant-Derived Hemi-Squalane - 30ml
    • 100% Plant-Derived Squalane - 30ml
    • Caffeine Solution 5% + EGCG - 30ml
    • High-Adherence Silicone Primer - 30ml
    • Hyaluronic Acid 2% + B5 - 30ml
    • Hyaluronic Acid 2% + B5 - 60ml
    • Lactic Acid 10% + HA - 30ml
    • Natural Moisturizing Factors + HA - 100ml
    • Natural Moisturizing Factors + HA - 30ml
    • Niacinamide 10% + Zinc 1% - 30ml
    • Niacinamide 10% + Zinc 1% - 60ml
    • Squalane Cleanser Large - 150ml
    • Vitamin C Suspension 23% + HA Spheres 2% - 30ml
    • Items not in this list will not be restocked during early-July and are also very unlikely to be restocked before mid-July.

Update

12 Jun 2020, Friday, 6.30pm (Singapore Time)

Next Major Restock

  • Korean Brands - Estimated End-June Early-July
  • Herbivore (New Brand) - Estimated 18-20 June
  • NIOD - Estimated 18-20 June
  • The Chemistry Brand - Estimated 18-20 June
  • The Ordinary - Estimated 18-20 June
    • "Buffet" - 30ml
    • "Buffet" + Copper Peptides 1% - 30ml
    • 100% Organic Cold-Pressed Borage Seed Oil - 30ml
    • 100% Organic Cold-Pressed Moroccan Argan Oil - 30ml
    • 100% Organic Virgin Chia Seed Oil - 30ml
    • 100% Plant-Derived Hemi-Squalane - 30ml
    • 100% Plant-Derived Squalane - 30ml
    • Amino Acids + B5 - 30ml
    • Argireline Solution 10% - 30ml
    • Ascorbic Acid 8% + Alpha Arbutin 2% - 30ml
    • Ascorbyl Glucoside Solution 12% - 30ml
    • Ascorbyl Tetraisopalmitate Solution 20% in Vitamin F - 30ml
    • Caffeine Solution 5% + EGCG - 30ml
    • EUK 134 0.1% - 30ml
    • Hyaluronic Acid 2% + B5 - 30ml
    • Hyaluronic Acid 2% + B5 - 60ml
    • Mandelic Acid 10% + HA - 30ml
    • Marine Hyaluronics - 30ml
    • Multi-Peptide Serum for Hair Density - 60ml
    • Natural Moisturizing Factors + HA - 100ml
    • Natural Moisturizing Factors + HA - 30ml
    • Niacinamide 10% + Zinc 1% - 60ml
    • Pycnogenol 5% - 15ml
    • Salicylic Acid 2% Masque - 50ml
    • Squalane Cleanser Large - 150ml
    • Vitamin C Suspension 23% + HA Spheres 2% - 30ml
    • Others such as Lactic Acids, Retinols and Niacinamide 30ml estimated to be restocked 25-30 June.
    • AHA + BHA, Granactives, L-Ascorbic Powder, Mineral UV Filters, Salicylic Acid Solution WILL NOT be restocked anytime soon.

Update

29 May 2020, Friday, 6.25pm (Singapore Time)

Next Major Restock

  • Korean Brands - Estimated End-June
  • The Inkey List - Estimated Early-Mid June
  • The Ordinary - Estimated Mid-June

Purchase Limit on The Ordinary Niacinamide

We've had to implement a temporary purchase limit on the above product to a quantity of 3 per order.

We do not stop other resellers from purchasing from us, but as their purchase can sometimes be of a substantial quantity, from time to time we may impose such temporary limits when our stock levels are low, so that our retail customers have a fair chance at obtaining those products.

We apologize for the abrupt imposition of such limits and the inconvenience it may have caused you.

Update

18 May 2020, Monday, 11.00am (Singapore Time)

Premature Trigger of Restock Notification - The Ordinary Glycolic Acid 7% Toning Solution - 240ml

The restock notification for The Ordinary Glycolic Acid 7% Toning Solution - 240ml has been mistakenly triggered. Ample restocks will reach us by next Monday, 25 May 2020. Please check back during that time.

Other The Ordinary items that will be restocked along with it include:

  • The Ordinary "Buffet" + Copper Peptides 1% - 30ml
  • The Ordinary Ascorbic Acid 8% + Alpha Arbutin 2% - 30ml
  • The Ordinary Caffeine Solution 5% + EGCG - 30ml
  • The Ordinary Lactic Acid 10% + HA - 30ml
  • The Ordinary Mandelic Acid 10% + HA - 30ml
  • The Ordinary Natural Moisturizing Factors + HA - 100ml
  • The Ordinary Niacinamide 10% + Zinc 1% - 30ml
  • The Ordinary Squalane Cleanser Large - 150ml

We sincerely apologize for the inconvenience caused.

Upcoming restocks - Korean Brands

Majority of our Korean brands will be restocked by end of this week, Friday, 23 May 2020.

Update

12 May 2020, Tuesday, 2.30pm (Singapore Time)

The Ordinary AHA + BHA Peeling Solution

The above item has been restocked, but is extremely limited as we were only able to secure a very small quantity. As such a purchase limit of 1 per order is currently in place for this item.

Even so, based on the number of restock notification requests, we expect a vast majority of customers to be disappointed and we apologize in advance for this.

As for the next restock date for this item, at this moment, we do not know when the product will be made available again.

Upcoming restocks - The Ordinary - Other Items

For the other items that are yet to be restocked, such as the Caffeine Solution, Glycolic Toning Solution, Niacinamide 30ml etc., we expect them to reach us around 20-25 May. Exact allocation is unknown, so we are unable to provide a list of items in this next restock as of now.

The following items WILL NOT be restocked anytime soon (this month):

  • The Ordinary Granactive products
  • The Ordinary 100% L-Ascorbic Acid Powder
  • The Ordinary Magnesium Ascorbyl Phosphate
  • The Ordinary Mineral UV Filters
  • The Ordinary Salicylic Acid Solution

Update

2 May 2020, Saturday, 2.30pm (Singapore Time)

Delivery delays expected to be minor

We expect there to still be delays with regards to delivery here and there, but according to our data, the situation is improving and we expect any delays to be minor.

Upcoming restocks - Korean Brands

Restocks for most Korean brands expected to reach us by late May.

Upcoming restocks - NIOD, The Chemistry Brand, The Ordinary

The following items are confirmed in our next restock (estimated to reach us by 11 May).

  • NIOD Copper Amino Isolate Serum 2:1 Large - 30ml
  • NIOD Ethylated L-Ascorbic Acid 30% Network - 30ml
  • NIOD Hydration Vaccine Large - 100ml
  • NIOD Multi-Molecular Hyaluronic Complex - 15ml
  • NIOD Neck Elasticity Catalyst - 50ml
  • NIOD Photography Fluid Tan, Opacity 8% - 30ml
  • NIOD Photography Fluid, Opacity 12% - 30ml
  • NIOD RE: Pigment - 15ml
  • NIOD RE: Pigment Large - 30ml
  • NIOD Sanskrit Saponins - 90ml
  • NIOD Superoxide Dismutase Saccharide Mist - 240ml
  • The Chemistry Brand Hand Chemistry Large - 240ml
  • The Chemistry Brand Hyaluronic Concentrate - 240ml
  • The Ordinary "B" Oil - 30ml
  • The Ordinary "Buffet" - 30ml
  • The Ordinary "Buffet" - 60ml
  • The Ordinary 100% Cold-Pressed Virgin Marula Oil - 30ml
  • The Ordinary 100% Organic Cold-Pressed Borage Seed Oil - 30ml
  • The Ordinary 100% Organic Cold-Pressed Moroccan Argan Oil - 30ml
  • The Ordinary 100% Organic Cold-Pressed Rose Hip Seed Oil - 30ml
  • The Ordinary 100% Plant-Derived Hemi-Squalane - 30ml
  • The Ordinary 100% Plant-Derived Squalane - 30ml
  • The Ordinary Alpha Arbutin 2% + HA - 30ml
  • The Ordinary Amino Acids + B5 - 30ml
  • The Ordinary Dropper - 1pc
  • The Ordinary Ethylated Ascorbic Acid 15% Solution - 30ml
  • The Ordinary High-Adherence Silicone Primer - 30ml
  • The Ordinary Hyaluronic Acid 2% + B5 - 30ml
  • The Ordinary Hyaluronic Acid 2% + B5 - 60ml
  • The Ordinary Lactic Acid 5% + HA - 30ml
  • The Ordinary Marine Hyaluronics - 30ml
  • The Ordinary Multi-Peptide Serum for Hair Density - 60ml
  • The Ordinary Natural Moisturizing Factors + HA - 100ml
  • The Ordinary Natural Moisturizing Factors + HA - 30ml
  • The Ordinary Niacinamide 10% + Zinc 1% - 60ml
  • The Ordinary Retinol 0.5% in Squalane - 30ml
  • The Ordinary Squalane Cleanser - 50ml
  • The Ordinary Vitamin C Suspension 23% + HA Spheres 2% - 30ml

Update

27 Apr 2020, Monday, 10.30pm (Singapore Time)

Clarification

Our one week delivery suspension has no relation to the announcement that home-based businesses are to stop operating.

Our operations are based in a warehouse and we have obtained the necessary approval to continue operations, albeit with limited manpower. The one week delivery suspension is due to our delivery partner J&T Express suspending pickups for the rest of this week in order to clear their backlog. Based on the information we have, switching to other courier companies will not help either, because they are facing a similar, if not worse, situation.

Delivery to resume after Labour Day holiday

Orders placed from now till 1 May 2020, Friday, will continue to be processed daily, but can only be sent out on 2 May 2020, Saturday, onwards as our delivery partner will not be picking up new parcels till then.

Stocks running low

Stocks for some better-selling items, in particular those from The Ordinary, are running low. We expect most of their items to run out of stock by this coming weekend, or even earlier, due to an unexpected surge in orders coupled with slower resupplying due to the Covid-19 situation worldwide.

Unfortunately, the allocation of our restocks has yet to be confirmed by the Canada side, so there remains a risk that we may be unable to restock many of the items. If all goes well though, we expect most items from The Ordinary to be restocked in 2 weeks time.

Counterfeit versions of The Ordinary Salicylic Acid

This immensely popular item has not been released by Deciem (parent company of The Ordinary) for more than half a year now. On their official website, the status of the product is that its being "updated", and all authorised retailers have long since sold out last year. However, there are sellers that are still selling this product. These sellers and their stocks originate from China, and it is extremely unlikely that they are genuine. Please refrain from purchasing them.

Update

26 Apr 2020, Sunday, 2.30pm (Singapore Time)

One week delivery suspension

We have just been informed by our delivery partner J&T Express that they will be suspending pickups this coming Tuesday (28 Apr) to Friday (1 May) in order to clear their backlog.

We will process and pack all orders placed and paid before 9am Monday (27 Apr) and have them picked up J&T Express on the day itself, so there should be no significant delays for these orders.

For orders placed and paid after 9am Monday (27 Apr), do expect a delivery delay of at least one week because on top of the delayed pickup, we expect that when they do resume pickup, the built up volume will cause delivery delays as well.

In the meantime, we will look for alternative delivery methods if possible. However, based on information from our peers in the industry, most, if not all, major delivery companies are facing the same issue, so we are not very hopeful in terms of finding a cost effective alternative on such short notice.

Update

17 Apr 2020, Friday, 6.30pm (Singapore Time)

We remain operational

As an online retail store, we are not impacted by the workplace closures, and our local delivery logistics partner remain operational as well. Paid orders will continue to be shipped out within 1 working day (i.e. packed and ready for courier pick-up from our warehouse).

Anticipate delivery delays

As consumers shift the bulk of their purchases online, we anticipate that delivery services may get stretched beyond their full capacity. We have no doubt that our local delivery logistic partner will adjust their delivery capacity accordingly but such adjustments will take time, and so we hope for your kind understanding if deliveries are slower than usual.

Normal mail suspended

Normal mail deliveries require our staff to travel to the Singapore Post office to drop off the parcels. These are usually located at shopping malls, and the post office may also be crowded. To safeguard our staff and ourselves, and to eliminate unnecessary exposure to crowds, we will be suspending our normal mail delivery option.

Our workplace measures

Currently, Christine and I (Yi Hui) are the only ones working in the warehouse during this period of time. We live in the same household so further exposure to each other at work is inconsequential. We commute via the company van to our warehouse doorstep.

We have no contact with other people during work, not even the courier person who picks up our parcels because we leave the parcels in a partitioned, monitored area for them to collect it. Being more cautious than most, these arrangements have been in place since end January.

A personal message from us

We are fortunate that the COVID-19 death rate is comparatively low in Singapore, but let's not be complacent. With sufficient healthcare resources, patients have a very good recovery rate, but the real threat of the COVID-19 is its high infectivity and long recovery period.

The tipping point is when our healthcare system gets overwhelmed, which in turn triggers a vicious cycle of increased spreads and stretch our limited healthcare resources even further. The result is much lower recovery rates, and tragedies that could have been avoided. We have little doubt that this will happen if we leave the COVID-19 spread unchecked.

Our doctors and nurses are our last line of defence. It is essential that we remember that they are limited, irreplacable and, more importantly, people with families like you and me. Some of them are our friends. The virus will definitely try to whittle down their numbers, so let's do our part to protect them, and ourselves, by taking the necessary precautions in our new daily lives.

These are trying times, and it might be a long and protracted battle, but come what may, let's overcome it together.

Sincerely,
Yi Hui and Christine


HUSH COSMETICS PTE LTD 201426278W