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We've had to implement a temporary purchase limit on the above product to a quantity of 3 per order.
We do not stop other resellers from purchasing from us, but as their purchase can sometimes be of a substantial quantity, from time to time we may impose such temporary limits when our stock levels are low, so that our retail customers have a fair chance at obtaining those products.
We apologize for the abrupt imposition of such limits and the inconvenience it may have caused you.
The restock notification for The Ordinary Glycolic Acid 7% Toning Solution - 240ml has been mistakenly triggered. Ample restocks will reach us by next Monday, 25 May 2020. Please check back during that time.
Other The Ordinary items that will be restocked along with it include:
We sincerely apologize for the inconvenience caused.
Majority of our Korean brands will be restocked by end of this week, Friday, 23 May 2020.
The above item has been restocked, but is extremely limited as we were only able to secure a very small quantity. As such a purchase limit of 1 per order is currently in place for this item.
Even so, based on the number of restock notification requests, we expect a vast majority of customers to be disappointed and we apologize in advance for this.
As for the next restock date for this item, at this moment, we do not know when the product will be made available again.
For the other items that are yet to be restocked, such as the Caffeine Solution, Glycolic Toning Solution, Niacinamide 30ml etc., we expect them to reach us around 20-25 May. Exact allocation is unknown, so we are unable to provide a list of items in this next restock as of now.
The following items WILL NOT be restocked anytime soon (this month):
We expect there to still be delays with regards to delivery here and there, but according to our data, the situation is improving and we expect any delays to be minor.
Restocks for most Korean brands expected to reach us by late May.
The following items are confirmed in our next restock (estimated to reach us by 11 May).
Our one week delivery suspension has no relation to the announcement that home-based businesses are to stop operating.
Our operations are based in a warehouse and we have obtained the necessary approval to continue operations, albeit with limited manpower. The one week delivery suspension is due to our delivery partner J&T Express suspending pickups for the rest of this week in order to clear their backlog. Based on the information we have, switching to other courier companies will not help either, because they are facing a similar, if not worse, situation.
Orders placed from now till 1 May 2020, Friday, will continue to be processed daily, but can only be sent out on 2 May 2020, Saturday, onwards as our delivery partner will not be picking up new parcels till then.
Stocks for some better-selling items, in particular those from The Ordinary, are running low. We expect most of their items to run out of stock by this coming weekend, or even earlier, due to an unexpected surge in orders coupled with slower resupplying due to the Covid-19 situation worldwide.
Unfortunately, the allocation of our restocks has yet to be confirmed by the Canada side, so there remains a risk that we may be unable to restock many of the items. If all goes well though, we expect most items from The Ordinary to be restocked in 2 weeks time.
This immensely popular item has not been released by Deciem (parent company of The Ordinary) for more than half a year now. On their official website, the status of the product is that its being "updated", and all authorised retailers have long since sold out last year. However, there are sellers that are still selling this product. These sellers and their stocks originate from China, and it is extremely unlikely that they are genuine. Please refrain from purchasing them.
We have just been informed by our delivery partner J&T Express that they will be suspending pickups this coming Tuesday (28 Apr) to Friday (1 May) in order to clear their backlog.
We will process and pack all orders placed and paid before 9am Monday (27 Apr) and have them picked up J&T Express on the day itself, so there should be no significant delays for these orders.
For orders placed and paid after 9am Monday (27 Apr), do expect a delivery delay of at least one week because on top of the delayed pickup, we expect that when they do resume pickup, the built up volume will cause delivery delays as well.
In the meantime, we will look for alternative delivery methods if possible. However, based on information from our peers in the industry, most, if not all, major delivery companies are facing the same issue, so we are not very hopeful in terms of finding a cost effective alternative on such short notice.
As an online retail store, we are not impacted by the workplace closures, and our local delivery logistics partner remain operational as well. Paid orders will continue to be shipped out within 1 working day (i.e. packed and ready for courier pick-up from our warehouse).
As consumers shift the bulk of their purchases online, we anticipate that delivery services may get stretched beyond their full capacity. We have no doubt that our local delivery logistic partner will adjust their delivery capacity accordingly but such adjustments will take time, and so we hope for your kind understanding if deliveries are slower than usual.
Normal mail deliveries require our staff to travel to the Singapore Post office to drop off the parcels. These are usually located at shopping malls, and the post office may also be crowded. To safeguard our staff and ourselves, and to eliminate unnecessary exposure to crowds, we will be suspending our normal mail delivery option.
Currently, Christine and I (Yi Hui) are the only ones working in the warehouse during this period of time. We live in the same household so further exposure to each other at work is inconsequential. We commute via the company van to our warehouse doorstep.
We have no contact with other people during work, not even the courier person who picks up our parcels because we leave the parcels in a partitioned, monitored area for them to collect it. Being more cautious than most, these arrangements have been in place since end January.
We are fortunate that the COVID-19 death rate is comparatively low in Singapore, but let's not be complacent. With sufficient healthcare resources, patients have a very good recovery rate, but the real threat of the COVID-19 is its high infectivity and long recovery period.
The tipping point is when our healthcare system gets overwhelmed, which in turn triggers a vicious cycle of increased spreads and stretch our limited healthcare resources even further. The result is much lower recovery rates, and tragedies that could have been avoided. We have little doubt that this will happen if we leave the COVID-19 spread unchecked.
Our doctors and nurses are our last line of defence. It is essential that we remember that they are limited, irreplacable and, more importantly, people with families like you and me. Some of them are our friends. The virus will definitely try to whittle down their numbers, so let's do our part to protect them, and ourselves, by taking the necessary precautions in our new daily lives.
These are trying times, and it might be a long and protracted battle, but come what may, let's overcome it together.
Sincerely,
Yi Hui and Christine