Last updated: 10 March 2026
Introduction
Hush Cosmetics Pte. Ltd. ("we", "us", "our") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This policy explains how we collect, use, and protect your information.
Personal Information We Collect
We may collect personal identification information from you in a variety of ways, including when you visit our site, register on the site, place an order, and in connection with other activities, services, features or resources we make available. You may be asked for, as appropriate:
- Name and contact details (email, phone number)
- Delivery and billing address
- Payment information (processed securely via Stripe; we do not store card details)
- Order history and preferences
You may visit our site anonymously. We will collect personal information only if you voluntarily submit it to us. You can always refuse to supply personal information, except that it may prevent you from engaging in certain site-related activities such as placing orders.
Non-Personal Information
We may collect non-personal identification information about you whenever you interact with our site. Non-personal information may include the browser name, the type of device, technical information about your means of connection to our site (such as the operating system and Internet service provider), and other similar information.
How We Use Your Information
We use your personal data to:
- Process and fulfil your orders — We use information you provide when placing an order only to provide service to that order.
- Improve customer service — Information you provide helps us respond to your customer service requests and support needs more efficiently.
- Personalise your experience — We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
- Communicate order updates — We use your contact details to send order confirmations, delivery updates and respond to your enquiries.
- Improve our website and services — We may use feedback you provide to improve our products and services.
- Send promotional communications — With your consent, we may send emails that include company news, updates, and related product or service information. You can unsubscribe from these at any time using the unsubscribe link at the bottom of each email.
Data Sharing
We do not sell, trade, or rent your personal identification information to others. We may share your information with:
- Delivery partners (to fulfil your orders)
- Payment processors (Stripe, for secure payment handling)
- Service providers who assist in operating our website
We may share generic aggregated demographic information not linked to any personal identification information with our business partners and trusted affiliates for the purposes outlined above.
Cookies
Our website uses "cookies" to enhance your experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information. We use cookies to provide essential functionality such as your shopping cart and login session. We may also use analytics cookies to understand how visitors use our site.
You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the site may not function properly.
Data Security
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site.
Sensitive and private data exchange between the site and its users happens over an SSL-secured communication channel and is encrypted and protected with digital signatures. All payment transactions are encrypted using SSL technology.
Your Rights
Under the PDPA, you have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate data
- Withdraw consent for marketing communications
To exercise these rights, please contact our Data Protection Officer at [email protected].
Changes to This Privacy Policy
Hush Cosmetics Pte. Ltd. has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the top of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
Your Acceptance of These Terms
By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contact
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact our Data Protection Officer at [email protected].
For general enquiries, please contact us at [email protected].